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To access the call forwarding menu, from the settings menu, go to Tools > Call Forwarding Settings. There are two types of call forwarding available in the Skype for Business client. Unanswered calls to your voice mailbox, setup simultaneous ring in your Skype for

Forward - When forwarding calls to another number from the handset, unanswered calls willīe routed to the voice mailbox of the party to which you forwarded the call.

Key under the Hold option on the phone screen.

Hold - You can place a call on hold by pressing the HOLD key on your phone or the soft.

To perform a blind transfer, press the the soft key under the BXfer on your phoneĭisplay, enter the phone number you want to transfer the caller to and hang up.

Blind Transfer - A blind transfer allows you to complete the transfer before the called party answers.

Transfer will not allow you to complete the transfer until the called party answers. An assisted transferĪllows you to remain on the line to announce the call to the called party.

Monitored Transfer - The transfer button on your phone is an assisted transfer.

Check your handset model, then refer to either the AudioCodes 420 or AudioCodes 440 Quick Reference Guide